Privacy Policy
Last updated: January 27, 2026
This Privacy Policy explains how Soldy ("Soldy," "we," "us," "our") collects, uses, discloses, and protects information when you access or use our websites, applications, and related services (collectively, the "Service").
If you do not agree with this Privacy Policy, please do not use the Service.
1. Who We Are (Controllers)
Soldy is operated by:
SHANGHAI CHATAIL INFORMATION TECHNOLOGY CO., LTD.
Room 1015, No. 238 Jiangchang Third Road, Jing'an District, Shanghai
and its affiliate:
CHATAIL PTE. LTD.
6 Raffles Quay, #14-02, Singapore 048580
Depending on where you reside and how you access the Service, one or both entities may act as the controller (or joint controllers) of your personal information.
Contact: x@soldy.ai
If you are using Soldy on behalf of a business, "you" includes the entity you represent.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly, including:
Account information: name, email, password (hashed), company name, role, locale/time zone.
Billing information: billing address, tax/VAT information, payment method token(s) and transaction records (payments are processed by third-party payment processors; we typically do not store full card numbers).
Support & communications: messages to support, survey responses, feedback, and attachments you choose to send us.
User content ("Content"):
- Inputs you upload or submit to generate outputs, including photos, product images, logos, brand guidelines, scripts, prompts, voiceover text, and other creative assets.
- Brand Kit / brand assets you provide or authorize us to access (e.g., brand colors, fonts, style references, product catalogs).
- Outputs generated by the Service (e.g., marketing videos, variations, thumbnails, captions, storyboards).
2.2 Information Collected Automatically
When you use the Service, we automatically collect:
Usage data: features used, generation events, clicks, session duration, referring/exit pages, performance metrics, and errors/crash logs.
Device & technical data: IP address, browser type, device identifiers, operating system, language, and approximate location derived from IP.
Cookies & similar technologies: as described in Section 7.
2.3 Information from Third Parties
We may receive information from:
Authentication providers (Google/Apple, etc.).
Connected services you authorize (e.g., website, ecommerce store, cloud storage).
Business customers (if your organization provisions your account).
2.4 Public/Online Sources (Brand Kit Extraction)
If you provide a website URL or authorize us to connect to public brand channels, we may collect publicly available brand information to build your Brand Kit. You represent that you have the rights and authority to do so.
3. How We Use Information
We use information to:
- Provide and operate the Service.
- Process payments and subscriptions.
- Improve and develop product features.
- Personalize your experience.
- Communicate with you.
- Market the Service (subject to your choices).
- Protect platform security and integrity.
4. How We Share Information
We do not sell personal information.
We may share information with:
Service providers: cloud hosting, analytics, customer support, payment processors, email delivery, security vendors.
AI & rendering infrastructure: strictly for generating your requested outputs.
Business transfers: mergers, acquisitions, asset sales.
Legal & safety requests: where required by law or to protect rights.
Your instructions: when you export, publish, or share content.
5. Content, Ownership, and Improvement Use
5.1 Your Content
You retain all rights to your Inputs. Outputs are provided to you according to our Terms. You are responsible for ensuring that you have the necessary rights to any Content you upload.
5.2 No General Model Training (Customer Commitment)
We do not use your Content to train general-purpose AI models.
We may analyze Content only to:
Provide the Service (generate outputs, prevent abuse, troubleshoot issues).
Improve Soldy features and user experience, subject to appropriate safeguards.
Your Content is never used to build or train external or public models.
6. Data Retention
We retain information only as long as necessary to:
- Provide the Service.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
You may delete Content within the platform. Backup systems may retain data for a limited period.
7. Cookies and Similar Technologies
We use cookies to:
- Maintain login sessions.
- Remember preferences.
- Measure usage and performance.
You can control cookies through browser settings.
8. Security
We implement reasonable technical and organizational safeguards. No system is completely secure, and we cannot guarantee absolute protection.
9. International Data Transfers
We may process data in China, Singapore, and other regions where we or our service providers operate. Appropriate safeguards are applied where required by law.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access and correct personal data.
- Delete or restrict processing.
- Withdraw consent.
- Object to certain uses.
To exercise rights, contact: x@soldy.ai
11. Children's Privacy
Soldy is not intended for users under 13. We do not knowingly collect data from children.
12. Third-Party Services
We are not responsible for privacy practices of third-party integrations or external websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
14. Contact
SHANGHAI CHATAIL INFORMATION TECHNOLOGY CO., LTD.
Room 1015, No. 238 Jiangchang Third Road, Jing'an District, Shanghai
Email: x@soldy.ai
CHATAIL PTE. LTD.
6 Raffles Quay, #14-02, Singapore 048580
Email: x@soldy.ai
LDY